Draft. These terms are being checked against Slovak and EU law and may still change.
1. Who sells
The seller is [FULL NAME / BUSINESS NAME], [ADDRESS], Slovakia, company ID (IČO) [IČO], registered in [REGISTER, e.g. the Trade Register of the District Office …]. Contact: [EMAIL]. Full details are in the imprint.
2. What we sell
- Digital guides and courses (PDF files and online lessons), sent by email after payment.
- 1:1 lessons: one-hour video calls with the author, booked through the calendar on the lesson page.
- Kits of parts for building a robot. Kits are not on sale yet. Once a kit is marked as available on its product page, it is shipped by post within the EU.
All projects are educational. They are not toys for children under 14 without an adult, and the robot hands are not prostheses or medical devices.
3. Prices and payment
Prices are in euros and include VAT where VAT applies. [VERIFY: whether the seller is a VAT payer; if not, state “The seller is not a VAT payer.”] You order by email. We reply with the payment details (bank transfer or PayPal) and send the files once the payment has arrived. [VERIFY: when the contract is concluded.]
4. Delivery
- Digital products: we email the files to the address you ordered from right after your payment arrives. If nothing arrives within 24 hours of paying, write to [EMAIL].
- Kits: shipped within [X] working days of payment; the shipping cost and expected delivery time are shown before you pay. [VERIFY: carriers and delivery times.]
5. Right of withdrawal
Digital products
By law you can usually withdraw from a distance contract within 14 days. For digital content that is not supplied on a physical medium, this right ends once delivery has started, if you expressly agreed to immediate delivery and acknowledged that you lose the right of withdrawal. In your order email you confirm both before we send the payment details. [VERIFY: wording and how this consent is recorded, under Directive 2011/83/EU and the Slovak consumer protection act.]
1:1 lessons
A lesson costs €30 for one hour, or €19.50 (35 % off) if you have bought any course or guide. Lessons take place between 14:00 and 20:00 Slovak time, at most 2 a day and 5 a week. Choosing a time in the calendar puts you on the list for it; we confirm by email within a day and send the payment details. The lesson is booked once it is paid. If you cannot come, tell us at least 24 hours before and we move the lesson to another free time. [VERIFY: cancellation and refund rules for lessons, and the right of withdrawal for services started on request.]
Starter pack
The “Start to robotics” pack contains a course, a guide and a kit. The course and the guide are delivered by email right after payment. The kit is shipped as soon as kits are available; we tell you the expected date by email before it ships, and you can cancel the kit part for a full refund of its share of the price until it ships. [VERIFY: how the pack price is split between the digital part and the kit for refunds and VAT.]
Kits
You may withdraw from a kit purchase within 14 days of receiving it, without giving a reason, by writing to [EMAIL] (a sample withdrawal form is on the refunds page). Return the kit within 14 days of withdrawing, complete and undamaged. We refund the price and the standard shipping cost within 14 days of receiving your withdrawal, but may wait until the kit is back. You pay the cost of returning the kit. The guide included in a kit stays yours, as its download has already been delivered.
6. Warranty and complaints
Kits: the statutory warranty for consumer goods applies [VERIFY: period, 24 months for new goods]. Report a defect to [EMAIL] with a photo; we replace or repair the part, or refund. Digital products: if a file is faulty or does not match its description, we fix or replace it, or refund. Details are on the refunds page.
7. Safety and responsibility
The guides describe projects with tools, soldering, lithium batteries, mains adapters and, in the drone guide, flying. Follow the safety instructions in each guide. Building and using the projects is at your own responsibility; nothing in these terms limits liability where the law does not allow it. Flying drones is subject to aviation rules: you are the operator and responsible for following them.
8. Licence for the digital content
You may use the guides and courses for yourself, and print them for your own use. You may not share, resell or publish them, in whole or in part. Code in the guides may be used in your own projects. Third-party designs used in some projects (MeArm, CC BY-SA 3.0; Sesame Robot, Apache-2.0) remain under their own licences, which are included with the files.
9. Disputes
If we cannot resolve a complaint together, you can turn to the Slovak Trade Inspection (Slovenská obchodná inšpekcia) as an alternative dispute resolution body. [VERIFY: current ADR bodies and procedure.] Slovak law applies, without taking away the protection your own country’s consumer law gives you.